We're here to answer all your questions.

Remedly combines all of the software your medical clinic, practice, or medspa needs into one integrated solution.
What types of clinics constitute the majority of Remedly’s EHR customer base? Remedly App Screenshot

Our customer base is universal in terms of size of business, maturity or specialization. We are catering to the needs of different types of customers to evolve our product and make it fit for any possible requirements or needs of the time. Our product is both driven by inner requirements of the industry (doctors’ needs) as well as by outer factors (e.g., need to be HIPAA-compliant).

What products and services, other than EHR, does your company offer to clinics? Remedly App Screenshot

Tightly integrated with our flagship EHR platform is the Revenue Cycle Management solution. The RCM enables claims management for insurance billing which can be handled in-house or through our partner solution. Other integrations provide merchant services and e-prescribing. We also offer two way texting and advanced analytics options.

Who is the owner of the data stored in the system? Remedly App Screenshot

By law our customers own their own data, so we will support the smooth and secure transition of data if needed.

What makes Remedly stand out from other EHR vendors? Remedly App Screenshot

Remedly is highly-configurable software which is constantly evolving to meet current demand. With an intuitive interface and being feature rich, it significantly improves workflows and insights for our customers.

Is Remedly EHR an integrated or module-based solution? Remedly App Screenshot

Remedly is both a cloud and a module-based solution. Accessible via any browser on any device, users are not required to download an app for access. While highly configurable, you can also add modules as needed to optimize your pricing tier.

What types of devices and operating systems should I have in order to install and operate Remedly’s EHR? Remedly App Screenshot

Remedly’s EHR is designed for access via any browser, thus the only crucial factor for operability is a steady Internet connection. Our platform functions on both desktops and mobile devices as well as on both Macs and PCs.

What specialties can make use of Remedly’s EHR? Remedly App Screenshot

Remedly’s EHR covers a wide range of specialties, including:

  • Med spa
  • Plastic Surgery 
  • Mental Health
  • Chiropractic
  • and many others!

How can I improve patient engagement with Remedly? Remedly App Screenshot

We offer two modules to improve patient engagement:

marketing module and patient portal.Marketing module can be employed to segment your audience (gender, location, age, procedure or any other filtering) and target your outreach to your patients.

Patient portal enables HIPPA-compliant communication, appointment requests, viewing before and after photos, appointment prep, online consultations/followups, bill paying, and more.

Do you offer any partner integrations? Remedly App Screenshot

Remedly + 360 Payments

Integration with this payment system allows your patients to make swift and secure payments and your practice to retain their credit card on file. Patients can also pay for their outstanding balance online. 360 Payments vows to meet or beat your current processor’s rates!

Remedly + Square

In order for payment processing and Remedly’s intelligent analytics to form a synergy, enabling retail sales and practice growth, you should have an account with a merchant service called Square. The activation is super-easy. With this integration in place, you can securely retain a patient’s credit card information, revitalize your operations and make check out procedures a new pleasant experience for your valued customers and front desk staff.

Square integration also provides credit card on file and online balance payment while providing a streamlined checkout process.

Remedly + Global Payments

This merchant service integration deploys best-in-class technology to solve your most complex payment processing problems at any scale.

Global Payments and Remedly help you simplify admin so you can spend more time delivering quality care.

Remedly + DrFirst

To supply your practice with a superb e-prescription tool and convenient medication management solutions we are working in a partnership with DrFirst -the leader in this field. Integration with DrFirst software improves your e-prescribing experience and your patients’ service satisfaction.

Can I get all modules and features observed during a Demo Tour? Remedly App Screenshot

Absolutely! We are interested in learning about your practice needs and seeing how we can address them. Book a demo with us to explore our extensive features and functionality and see how Remedly can streamline your practice.

How often do you update your software? Remedly App Screenshot

We are continuously improving our existing modules as well as developing new ones.

Is Remedly updated automatically, or do we have to make manual updates? Remedly App Screenshot

As a cloud-based solution, Remedly updates are provided to your practice automatically. You will be notified of each release as well as information on what’s new and changed.

Do you charge for system updates? Remedly App Screenshot

No we do not charge for system updates.

What kind of standard reports are available? Remedly App Screenshot

We provide the following standard reports as part of our platform:

  • Financial reports including daily close reports, inventory details, and accounts receivable.
  • Appointment reports including by treatment, by status, and percentage of appointment time used.
  • Procedure reports including upcoming surgeries, treatment price list, and prepaid packages. 

After signing a contract, what is the average time before implementation? Remedly App Screenshot

Implementation timelines vary depending on the complexity of your needs but on average take around one month. A smaller practice with minimal complexity may take 1-2 weeks while a larger organization may take 4-6 weeks. You can either do self-onboarding or work via a Customer Success Manager to guide you through the process. In the latter case, we will move at your pace, providing our progressive trainings to fit your personal schedule.

Will we have someone to help us work through the configuration process? Remedly App Screenshot

If you choose to work with a Customer Success Manager, they will provide your team with training sessions to learn your configuration options and think through what is optimal for your practice’s needs. Your CSM continues to work with your team post launch to ensure you are using Remedly optimally.

Can you migrate the data from my current EHR? Remedly App Screenshot

We will work with your team to migrate as much of your current data to our EHR as possible. Migration success depends on the data formatting and hygiene.

Is Remedly a startup? Remedly App Screenshot

Yes, which makes us more flexible in terms of product development. Your feedback helps us evolve to better meet the needs of the marketplace, and you!